On this page
1. Introduction
SpeedyInternet ("we," "us," "our") operates an independent phone-based comparison service that helps people evaluate cable, television, and internet plans available at their address. This policy explains what information we collect when you interact with our website or call our advisory line, how we use it, and the choices available to you. Using our website or calling our listed number means you agree to the practices described here.
2. Information we collect
We collect information in two main ways: what you provide directly, and limited technical data collected automatically when you visit our website.
- Information you provide: if you call our advisory line, our team or an authorized partner advisor may collect your name, service address, phone number, email, and details about your current or desired cable, TV, and internet service, in order to check availability and compare plans.
- Automatic technical data: our website may log standard information such as browser type, device type, approximate location derived from IP address, referring page, and pages viewed, used for basic site performance and security monitoring.
- Call information: calls to our advisory line may be recorded or monitored for quality assurance and training, where permitted by law and where notice is given at the start of the call.
3. How we use information
We use the information collected to:
- Check service availability at your address and compare relevant cable, TV, and internet plans;
- Connect you with a provider or authorized sales advisor to complete an order, if you choose to proceed;
- Operate, maintain, and improve our website and advisory service;
- Respond to questions sent to our contact email;
- Meet legal, regulatory, and record-keeping obligations.
We do not use the information we collect to make automated decisions that produce legal or similarly significant effects about you.
4. Telephone communications and consent
By calling (833) 317-4479 or submitting your phone number through our website, you consent to be contacted by phone, including by an autodialing system or prerecorded message where applicable, by SpeedyInternet or an authorized advisor, for purposes related to comparing and setting up cable, TV, or internet service. Consent to be contacted is not a condition of purchasing any service. Standard call and message rates from your carrier may apply. You may ask to stop receiving calls at any time by informing the advisor during a call or by emailing us using the contact details below.
6. Cookies and similar technology
Our website may use cookies and similar technologies to remember basic preferences and understand aggregate site usage. These do not collect sensitive personal information. You can control or disable cookies through your browser settings; doing so may affect some site functionality but will not prevent you from calling our advisory line.
7. Data retention and security
We retain information for as long as needed to fulfill the purposes described in this policy, including to support an order in progress, meet legal and audit requirements, and resolve disputes. We apply reasonable administrative and technical safeguards to protect information against unauthorized access, but no method of transmission or storage is completely secure.
8. Your privacy rights
Depending on where you live, you may have rights to know what personal information we hold about you, request correction or deletion, and opt out of certain sharing, including under state privacy laws such as the California Consumer Privacy Act (CCPA). To exercise a request, contact us using the details below; we will verify your request and respond within the timeframe required by applicable law. We do not discriminate against anyone for exercising these rights.
9. Children's privacy
Our service is intended for adults arranging household services and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take steps to delete it.
10. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when the current version took effect. Continued use of our website or advisory line after changes take effect means you accept the revised policy.
11. Contact us
If you have questions about this policy or want to exercise a privacy right, reach us at: